Our PONGO kibbles are made without grains or gluten to meet the needs of sensitive dogs, especially those prone to food allergies or intolerances. By avoiding grains and gluten, we offer a more digestible diet that is better suited for dogs with skin or digestive issues.

The main protein source in our kibble is insect protein, which is hypoallergenic and highly digestible.

Our kibble is suitable for all adult dogs, regardless of size. It is also ideal for dogs with food sensitivities, itching, or allergies thanks to its hypoallergenic and grain-free formula.

Our kibble is formulated to be complete and balanced, suitable for sensitive dogs. If you have any doubts, feel free to consult your veterinarian before making the switch.

Hypoallergenic kibble is designed to minimize the risk of allergic reactions. It is made from specific ingredients like insect protein, which are less likely to cause allergies compared to meat or fish. It’s ideal for sensitive dogs or those prone to itching.

Most orders are delivered within 2 to 5 business days after they're processed. Delivery times can vary depending on your location and the shipping carrier. We'll send you an email with a tracking link so you can follow your package's journey.

Shipping is free for all orders in France, with no minimum purchase required.

Yes, once your order has been shipped, an email with a tracking number will be sent to you. You can follow the progress of your package via the link provided in that email.

• France and Corsica
• Monaco
• Europe: Germany, Belgium, Spain, Italy, Luxembourg, Netherlands, Portugal
• United Kingdom
• Switzerland

If your order hasn't shipped yet, you can change or cancel it by reaching out to our customer service team. We recommend doing this as soon as you can to prevent the order from being shipped prematurely.

Insect protein is a highly nutritious, hypoallergenic, and environmentally friendly source. It contains twice as much protein as meat or fish and is very well tolerated by dogs with food sensitivities or digestive issues. In addition, it is produced with a much lower ecological impact, making it a sustainable choice.

Yes, they are also formulated for sensitive dogs. In addition to being hypoallergenic, they contain neither grains nor gluten, two ingredients that are often responsible for digestive problems or allergies in dogs.

Yes, our kibble is complete and balanced, formulated by a veterinary nutritionist to provide all the essential nutrients your dog needs to stay healthy.

Insect protein is rich in essential amino acids, easily digestible, and hypoallergenic. Our kibble is also free from controversial ingredients, grains, and gluten, and enriched with essential vitamins and minerals to support your dog’s overall health. The recipe includes natural ingredients like sweet potato, which is an excellent source of fiber. It helps maintain stable energy levels and promotes good digestion thanks to its high fiber content.

Our kibble is suitable for adult dogs of all sizes. For puppies or senior dogs, we recommend consulting your veterinarian to ensure their diet perfectly meets their specific needs. For small dogs, we suggest moistening the kibble if necessary.

The subscription lets you choose how often you want to receive your PONGO kibble (every 2, 4, 6 weeks, etc.). Everything is automated, so you no longer have to worry about ordering manually. You also get a 15% discount on every order, with no commitment, and the option to modify or cancel anytime.

No, the subscription is completely flexible and commitment-free. You can modify, pause, or cancel it anytime according to your needs

In addition to convenience and automation, you get a 15% discount on every order, flexible delivery frequency, and the ability to modify or cancel anytime with no commitment.

To pause or cancel your subscription, simply go to your customer account. You can pause or cancel your subscription free of charge and without any commitment. You can also email us at contact@pongopetfood.com.

You can adjust your kibble delivery frequency anytime from your customer account by selecting the schedule that suits you. You can also contact us by email.

You can contact us via the contact form on our website or by email at contact@pongopetfood.com. Our team will be happy to answer all your questions from Monday to Friday, 9 AM to 6 PM.

If you receive a damaged package or an incorrect order, please contact our customer service within 48 hours of receipt. We will arrange a replacement or refund as appropriate.

You have 14 days after receipt to return your products if they are unopened. Returns must be made in their original packaging, and return shipping costs are the customer's responsibility. Every return must include a return form, which should be filled out and placed inside the package. Please contact our customer service to arrange the return and get the return form.

As long as the order hasn’t been shipped, you can change the delivery address by contacting our customer service. If the order has already been shipped, it will no longer be possible to modify it.

Yes, the insect protein we use has a much lower environmental impact compared to meat production (beef, chicken, etc.). It requires fewer resources—water, space, and feed—to produce, while also reducing greenhouse gas emissions.

Our packaging is designed to be environmentally friendly and is fully recyclable. We are committed to reducing our ecological impact at every stage of production.